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Will you help enable us to offer the best-in-class customer experience across our global digital channels? Apply now for the role of Product Manager at Ahold Delhaize.

We are looking for talented product managers with experience in web, mobile or in-store products product management to join us. If you’re customer-focused, data-driven and passionate about creating great customer experience, this role is for you.

Hi, we are Ahold Delhaize, a global family of caring brands

Helping people eat well, save time, and live better. That is what Ahold Delhaize (55m weekly customers, 413k colleagues) stands for. As one of the world’s largest and most forward-thinking food retail groups, our global family of local brands creates inspiring shopping experiences. Whether people shop at brick-and-mortars, prefer quick pick-ups, or opt for the convenience of ordering online, Ahold Delhaize delivers.
 

We are growing our business quickly but responsibly. We advocate and accelerate sustainable retailing, responsible sourcing, supporting local communities, and helping customers make healthier choices in a world in transition. That requires the courage and wholeheartedness to have convictions and stand up for what we believe in. It also takes a growth-hacking mindset: tomorrow’s opportunities call for tomorrow’s skills. But most of all, it requires us to be there for the people and communities we serve. #daretocare
 

Dive wholeheartedly into these key responsibilities As Digital Product Manager, you are responsible for the “Payment” capability of our omnichannel customer experience (Plan-Shop-Enjoy), focused on helping customers check out, pay their order. This includes the responsibility for the payment ecosystem and evolution of omnichannel payments methods and customer experience.
 

You are responsible for the evolution of our digital products (mobile, web, kiosk), and our digital capabilities (seamless checkout, loyalty, personalization, etc.). You will develop the product strategy and roadmap and working with our design and development teams deliver digital products and capabilities to our great local brands. You will be helping our customers make their online purchases quickly, easily and securely, and make their store visits more convenient.
 

As Digital Product Manager, you will:

• Use data and research to identify customer needs and pain points
• Work with stakeholders in brands to identify business needs
• Work with design and development teams to define solutions
• Manage product roadmap for your product/capability
• Work with stakeholders to align on product roadmap priorities based on value in the context of business goals and strategy
• Develop features and epics for our development team
• Develop experience design with our design team
• Work with product owners and developers to deliver products to market

Our Digital experience team at Ahold Delhaize is responsible for creating digital capabilities, products and services, enabling our brands to help their customers eat well, save time, live better. Product managers and designers on the digital experience team do that by transforming our customer

experience, based on customer insight, data, passion for creating a great experience that delights customers, and a genuine desire to make a difference in the lives of millions of our customers.

We welcome caring colleagues who

• Combine a degree in Bachelor’s degree in Design, Technology or Business Studies with 7 years of experience working in e-commerce and digital
• Are versed in payments ecosystem (this is critical), using data & analytics to improve your product, have experience in leading and running complex projects and/or programs
• Are fluent in English and have and strong communication skills (writing and speaking)
• Have a genuine passion for improving customer experiences and a strong technical foundation and business acumen
• Possess strong leadership and interpersonal skills, plus efficient decision making skills
• Have the ability to prioritize well and to anticipate and resolve problems
• Have a proven record of creative and critical thinking capabilities
• Have a clear dedication to your profession and the ability to work well independently
• Are as caring, courageous and growth-minded as your colleagues, and are happy to embrace and advocate the #daretocare philosophy
• We are open to candidates working from our office in Brussels, Athens, Prague, Belgrade, or Bucharest who are willing to travel to the Zaandam (Netherlands) office frequently. 

At Ahold Delhaize and our local brands we define diversity broadly, seeing it as inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more, and we accept all people for who they are.

This is how you keep growing

Ahold Delhaize is growing enthusiastically, but sustainably. If we can grow while having a more positive impact on people or our planet, we’re going for it. We encourage all of our 413,000 colleagues to share this attitude on a personal level, so opportunities to master new skills and expand your capabilities are a given. And because we’re a global family of brands, finding your next challenge comes (almost) as naturally as calling an actual relative. We #daretocare for our people at all levels. What that translates to in this role?

• A gross annual salary between 85-105K including holiday allowance, attractive bonuses, plus a first-rate pension plan with a personal contribution of just 4.7%. 
• The development and career prospects you associate with a global player: best-in-class coaching, well-constructed growth paths and international, cross-brand career options
• 20 vacation days, supplemented by a personal budget: take an additional 12.5 days off, opt for discounts, or simply take the cash
• Flexible working hours: We foster a vibrant culture by balancing in-person connections and cross-functional collaboration. Therefore, we ask you to ensure you spend at least 50% of your working time each month at the office.
• NS business card and discounts on health insurance and groceries
• The chance to drive meaningful change – healthy, affordable, sustainably produced food matters – on a truly global scale
• Membership in a diverse community that wholeheartedly embraces courage, inspires growth, and dares to care

Dare to care and grow with us?

We look forward to teaming up! Virtually and at your home away from home: our vibrant HQ, right next to Zaandam station. Want to know more before you hit the Apply button? Anouk, Talent Acquistion Partner, will gladly talk you through the position at anouk.reus@ah.nl.

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